Service Systems Engineering Body of Knowledge

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Version 0.3

Latest edition: Jean-Luc Garnier, February 23, 2017, 19:00

This version of Body of Knowledge is currently limited to:

  • Chapter 12 - Product System Services and
  • A draft of Chapter 09 – Service Validation and Quality of Service


This document has been written by the AFIS (Association Française d’Ingénierie Système) members.

Any usage or distribution must comply with the Creative commons license BY NC SA (Attribution-Non Commercial-Share Alike) defined at


The editorial team is leaded by:

  • Pierre-Olivier Robic

Supervision is done by:

  • André Ayoun & Claude Pourcel (Chair and co-chair of the AFIS 3S-AI Technical Committee).
  • Jean-Luc Garnier (AFIS Technical Director)


Any feedfack is welcome. Please mail towards